- Telefónica O2 UK
- Manx Telecom
- Telefónica O2 Europe
A Selection of Client comments and feedback:
” This is an excellent report: –
• A good list of strengths
• Report structured as asked for, giving easy breakdown to relevant groups
• Good identification of Quality Charter knowledge
• Good coverage of ISO given at end of report” HS
” Your Partner Customer Services report was an epic! You’ve done a really impressive job on this with 33 detailed but helpful recommendations that get to the core of some of the most difficult problems we’ve got in Sales & Service. The job was complex and large and you did an excellent piece of work keeping track of everything, detailing the issues and coming up with clear, helpful and imaginative proposals. This is the best Assurance report I’ve ever seen n all the years I’ve been doing this. It’s really impressive. I know you’ve both worked really hard on this so thank you very much for doing it so well.
Excellent stuff! Thank you again.” TK
”Our first 27001 assessors did not have a good understanding of how we operated. By Sept. they had identified just 2 issues that we needed to address to make us fully compliant. Just following this advice we would have probably failed 27001 registration.
In Oct. and Nov. Q&BS identified a further 30 issues, which would have been raised as non-conformances by BSi, had we not dealt with them” JO
“This programme of health checks is, as they say at HQ, ” los cojones del pero“, i.e. the health checks are invaluable.
The ability to generate a report that is not only objective, but is also so professional, backed up with years of experience and understanding means that something that would have taken me months to achieve was concluded in 2 days. It completely cuts out the procrastination and prevarication that meets a normal request to ferret around and find out what’s wrong and more to the point it brings our teams into line with the expected standards. My thanks for being so thorough, touching base with the likes of Carole and for getting the report after the health check in what must be record time!” ML
“I thought I’d just drop you a quick line to say how impressed and pleased I am with the work Q&BS have been doing for us. It has been a real coup for us and the calibre of the output has been excellent. We are not an easy organisation to understand, and I know we will get even more value as the ‘team’ get more familiar.
I’m looking forward to a long and pleasant working relationship.“ IM
”I would like to thank you for supplying the assessor for our Internal Quality Audit. I fully endorse his style, he is smart, professional, friendly and puts people at their ease. He has a good questioning style in probing and uncovering with the auditee and obtaining the answers.
We worked well together (sincerely hope he agrees) during the audit and in making sure the completed report met our requirements. I would welcome your people as internal assessors for other areas of our programme.“ VW
“I would like to bring the activities of this audit to a conclusion and to give my feedback.
As I stated at the beginning this was win win scenario, if there were no significant finding all well and good, equally had there been significant issues uncovered this would also have been good, insofar as bringing those weaknesses to our attention.
The approach I was hopping for was a good thorough audit, with minimal disruption to the BAU activities and the keen participation of all involved. I’m happy to say the activities that were undertook delivered on all those requirements and I will take a keen interest in closing the observations and recommendation out as our plan.
Thanks once again for the service provided.” LK
” I have now received the reports and have had an opportunity to consider the findings and I wanted to let you know that I have been very impressed with the depth and quality of the reports produced – they have more than matched my expectations.” IH
“With this being a new process that has been put in place there were a couple of niggles at the start however through identifying them and working through them we both now have a better understanding of how this will work moving forward. You took on board feedback given at the time and work with me to ensure that further issues didn’t arise.
You were flexible in your approach to dealing with the Risks which was good to see and willing to listen to details which helped us both progress with the process. This made it easier to talk through the Risk details and come to an agreement regarding the outcomes.
The follow-up meeting was good and great to see your input on how things had gone and to discuss your suggestion of how things may work moving forward.
Thanks your time and patience with this new process and hopefully things will runs smoothly when you come to see Marjorie in June.” ND
“Just to let you know that the assessor was with me today for our ISO initial visit and we had a very productive and learning day. A fruitful exercise and particularly worthwhile, for those who are to be involved in this exercise, I can recommend it as a regular way of thinking about what we do, how we do it and ‘why’.” TD
” I wanted to say a personal and heartfelt “thank you” for your work and support to me. I know that it can be difficult persuading cynics like me that this is serious and that action is required so I appreciated your pragmatic approach and sound advice. The proof of the pudding was that the feedback was very good. Your help was crucial to me in this and I am genuinely grateful.”AC