• · Telefónica O2 UK
• · BT
• · Telefónica O2 Europe
• · Highways Agency
• · Hartridge
• · Zen Internet
  
  

A Selection of Client comments and feedback:

"You have been very thorough and I enjoyed working with you. "

• A good list of strengths
• Report structured as asked for, giving easy breakdown to relevant groups
• Good identification of Quality Charter knowledge
• Good coverage of ISO given at end of report"

" I have now received the reports and have had an opportunity to consider the findings and I wanted to let you know that I have been very impressed with the depth and quality of the reports produced - they have more than matched my expectations."

" I wanted to say a personal and heartfelt "thank you" for your work and support to me. I know that it can be difficult persuading cynics like me that this is serious and that action is required so I appreciated your pragmatic approach and sound advice. The proof of the pudding was that the feedback was very good. Your help was crucial to me in this and I am genuinely grateful."

"I thought I'd just drop you a quick line to say how impressed and pleased I am with the work Q&BS have been doing for us. It has been a real coup for us and the calibre of the output has been excellent. We are not an easy organisation to understand, and I know we will get even more value as the 'team' get more familiar.
I'm looking forward to a long and pleasant working relationship. "

"I know this wasn't a straightforward audit, but once again it was handled it very well. "

"Just to let you know that the assessor was with me today for our ISO initial visit and we had a very productive and learning day. A fruitful exercise and particularly worthwhile, for those who are to be involved in this exercise, I can recommend it as a regular way of thinking about what we do, how we do it and 'why'. "

"Thank you for all the work you've done on this. It was a difficult and sensitive piece of work and the report looks balanced and thorough. It will help us a lot in getting effective changes adopted. "

" Thank you for your professionalism, support, tenacity and good humour in assisting the build of the "End 2 End" process. We really appreciated your focussed approach, facilitation skills and knowledge. We look forward to working with you again. "

" I would like to thank you for supplying the assessor for our Internal Quality Audit. I fully endorse his style, he is smart, professional, friendly and puts people at their ease. He has a good questioning style in probing and uncovering with the auditee and obtaining the answers.
We worked well together (sincerely hope he agrees) during the audit and in making sure the completed report met our requirements. I would welcome your people as internal assessors for other areas of our programme. "