QandBS can provide all the services, guides, tools, training and experience necessary to cover every one of the points detailed below.

• Master Class workshops to develop skills in preparation for Self Assessment from basic awareness to full business excellence assessor training.
  
• Expert advice on all elements of assessment planning from commencing data gathering to action planning, follow up and performance reviews.
  
• Expert advice on all elements of business excellence submission document report writing, together with a report writing critique service.
  
• Guidance on the most practicable approach to the application of the business excellence model to meet individual client needs.
  
• Leading and assessing business excellence submission documents including site visits where appropriate in preparation for a submission to the BQF/EFQM.
  
• Designing and running business excellence customised workshops specifically to meet the client's needs.

Guides and Tools

The guides and tools listed below were also developed by one of our assessors and could be supplied on request.

• A selection of guides for use in the planning, delivery and follow up of self-assessments, including: Site Visit Guidance and Focus Group Guidance.
  
• A workshop toolkit which provides a template and guidance to aid the delivery of the workshop approach to business excellence self assessment.
  
• A selection of questionnaires designed to facilitate a simple approach to business excellence self assessment.
  
• Communication aids such as audio conferencing facilities and virtual meetings on the Internet.
  
• A checklist designed around the principles of the business excellence model designed to aid change management.